Help Center & Support Hub
Expert Advice • Fast Response • Specialist TeamHave questions about Japanese toilets, bidet seats, or your Tooaleta order? Our specialist team is here to provide expert assistance.
Live Chat Support
Fastest Response (Mon–Fri)Ideal for quick questions about product choices, stock, delivery, and installation basics. No login required.
Available: 8:00 AM – 5:00 PM GMT
(Click the bubble at bottom-right)
Online Contact Form
Recommended MethodRoutes your enquiry directly to the right team — sales, support, or logistics — for a tailored response.
Response time: Within 24 hours (business days)
Go to Contact FormEmail & Phone
Direct ContactPrefer traditional methods? Reach out to us directly. Please have your order number ready.
Email: [email protected]
Phone: 020 3519 0995
Send EmailWhat We Can Help You With
Our team specialises in advanced bathroom technology. We are not generalists; we are experts ready to assist with:
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Choosing the right Japanese toilet, electric bidet seat, or non-electric attachment.
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Compatibility checks with your existing toilet, wall frame, or concealed cistern.
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Technical advice on WRAS approval and EN 1117 Category 5 back-flow prevention.
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Order status updates, shipping options, and delivery timelines.
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Warranty claims, returns procedures, and after-sales support.
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Sourcing spare parts for TOTO, Geberit, Duravit, Villeroy & Boch, Maro, and others.
