Free shipping*

*The postage is FREE with-in the UK and Ireland  for all purchases up to 3St/20kg/44lbs.
All bidet seats and hand bidets  are considered Small items under 3St/20kg/44lbs.

• Small Item delivery is free of charge.
  Small items up to 3St/20kg/44lbs This includes all Electric and Non-Electric bidet seats and hand bidets
  
  
• Large Item delivery is £31.20 (MAXIMUM)
  Flat rate for Large items applies for items above 3St/20kg/44lbs. This includes all-in-one combinations and toilets.

There are no hidden costs, in the form of  handling, processing and stocking/re-stocking fees.

For private persons and companies residing in the UK VAT is deducted at checkout, which is billed by the delivery company upon import.
For private persons residing in Northern Ireland  and the Republic of Ireland  19% VAT is charged.
For companies registered in Ireland and Northern Ireland  0% VAT is charged. 

All merchandise is sent with-in the European Union, from our distributors located in Germany, Netherlands, Slovenia and Italy.

There are no customs charges for customers within the EU and Northern Ireland.. 
For customers in the United Kingdom (excluding Nortern Ireeland) BREXIT customs conditions now apply, yet we strive to make sure you are charged equal to the amount you see online (with VAT included).

Our reliable logistics partners are DHL Express, TNT Express,  DBSchenker and Kuehne+Nagel. All transport is insured.

Pricing overview:

Delivery time:

Shipping time is listed under every product  and automatically adjusted, depending on stock and your location. If the product does not have listed shipping time, please ask us for it.

With your order you will receive tracking number, to track your order on http://www.dhl.com/en/express/tracking.htmlc ;  www.dpd.com.; https://gls-group.eu/EU/en/parcel-tracking ; http://www.kn-portal.com/faqs/shipment_tracking_help/

To UK 90% of our orders are delivered within 5 working days.

Please be aware that the delivery times shown are approx. delivery times. As we depend on the manufacturer’s delivery time for items not held in stock the delivery times shown can fluctuate due to availability. Thank you for your understanding.

Tip: order on time. We can store your goods for free until the required delivery date (max. 6 months).

Tip: We suggest you made a appointment with your contractor or plumber only after receiving your order. We are not responsible for any delays or potential costs made of customer contractor or plumber.