Terms of Use

Welcome to Tooaleta.co.uk. These General Terms and Conditions govern the online sale of our products and are established in accordance with UK Consumer Protection Law, relevant Chamber of Commerce recommendations, and international e-commerce codes.

Please review these terms carefully before placing an order. By using this website and placing an order, you agree to be bound by these terms and conditions.

Contents

• 1. Payment Terms
• 2. Delivery & Shipping (Including VAT & Duties)
• 3. Warranty & Guarantee
• 4. Returns & Refunds
• 5. Purchase Agreement
• 6. Privacy & Data Protection
• 7. Website Security
• 8. Complaints & Dispute Resolution
• 9. Low Price Guarantee

1. Payment Terms

We offer the following secure payment methods:

Credit & Debit Cards (MasterCard, Visa, Discover/Diners Club, American Express)

Facilitated by Braintree.

Pay conveniently and securely using your MasterCard, Visa, Discover/Diners Club, or American Express card. Subject to stock availability, your order will be dispatched promptly following successful payment authorisation.

Important Security Note: To ensure secure processing and protect your data, your credit card may need to be registered for an authentication procedure such as 'Verified by VISA' or 'MasterCard Identity Check' (SecureCode). This typically involves using an additional password or security code. Your card will be debited immediately upon order placement. Please ensure your transaction is within your card's daily and monthly spending limits.

Payment in Advance via Bank Transfer

Upon request, we can provide a pro forma invoice containing our bank details for payment via bank transfer. Please contact us to arrange this.

For orders placed by legal entities (businesses), payment is typically required upon receipt of an invoice. Goods will be dispatched within the agreed timeframe once payment has been received in full.

2. Delivery & Shipping (Including VAT & Duties)

Pricing Transparency: We aim for clear and upfront pricing. For customers within the UK and European Union, all prices displayed on our website are inclusive of Value Added Tax (VAT) at the applicable rate for the delivery destination. Furthermore, shipments to these locations are sent Delivered Duty Paid (DDP), meaning there are no additional import duties, taxes, or customs clearance fees payable by you upon delivery. The price you see at checkout is the final price for the goods delivered to your door (excluding shipping costs where applicable, as detailed below).

Delivery Costs

• UK & Ireland (Small Items): Delivery is FREE for all purchases weighing up to 20kg (approximately 3 Stone / 44lbs). This category includes all electric and non-electric bidet seats and hand bidets.
• UK & Ireland (Large Items): A flat rate of £31.20 applies for items exceeding 20kg (approximately 3 Stone / 44lbs). This includes all-in-one combination units and toilets.
• Other Destinations: Please refer to the pricing table below.

We believe in transparent pricing. There are no hidden handling, processing, or restocking fees added by us.

VAT & Duty Information by Region

United Kingdom Customers

All prices displayed include UK VAT at 20%. As shipments originate from within the EU/UK customs framework for UK deliveries under DDP terms, no further import duties or additional charges shall be payable by you.

European Union Customers

For customers within the European Union, prices displayed include the VAT rate applicable to your country of delivery. Shipments are sent Delivered Duty Paid (DDP), meaning no additional import duties, taxes, or customs clearance fees shall be payable by you upon delivery.

Customers Outside the European Union and the United Kingdom

For customers residing outside the EU and the UK, UK VAT is deducted at checkout. Please be aware that you will be responsible for paying local VAT, import duties, taxes, and any customs brokerage fees levied by the courier (e.g., FedEx, DHL) or customs authorities upon importation into your country. These charges are not included in our prices or shipping costs and are payable directly by you.

Logistics Partners & Insurance

We partner with reliable logistics providers including DHL Express, TNT Express, DBSchenker, and Kuehne+Nagel. All shipments are fully insured against loss or damage during transit.

Shipping Costs Overview:

*Weight categories are approximate. Final shipping cost calculated at checkout.
**EU delivery is DDP (VAT included, no duties). Subject to specific country verification at checkout. Islands may incur surcharges.
***Non-EU/UK destinations: Prices exclude VAT. Customer is responsible for import VAT, duties & fees upon arrival. Final shipping costs vary by destination and weight, confirmed at checkout or upon request.

Delivery Times

Estimated shipping times are displayed on each product page and are adjusted based on stock availability and your location. If no time is listed, please contact us for an estimate.

Upon dispatch, you will receive a tracking number allowing you to monitor your delivery via the relevant courier's website (e.g., DHL, DPD, GLS, Kuehne+Nagel).

For UK destinations, approximately 90% of our orders are delivered within 5 working days, subject to stock availability and courier performance.

Please note that all stated delivery times are estimates. For items not currently in stock, delivery is dependent on manufacturer lead times and can fluctuate. We appreciate your understanding.

Tip: Order in advance. We can store your purchased goods free of charge for up to 6 months until your required delivery date.

Important Advice: We strongly recommend scheduling appointments with installers or plumbers only *after* you have received and checked your order. We cannot be held liable for any delays or costs incurred due to installation arrangements made prior to delivery confirmation.

International Delivery Enquiries

For precise shipping rates to international destinations outside of those listed, please proceed with your order online and contact us at info@tooaleta.eu with your order number, requesting "International Shipping Options". We will promptly provide available rates and any applicable discounts for your country.

3. Warranty & Guarantee

Standard Manufacturer Warranty

All our products come with a mandatory 2-year manufacturer warranty, valid from the date of purchase by the original end-user customer. This 2-year warranty applies to customers in the United Kingdom, Ireland, and the following European countries:

Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine.

For countries outside of those listed above, a standard 1-year manufacturer warranty applies.

Warranty Coverage & Conditions

Within the applicable warranty period, Tooaleta (or its authorised service representative) guarantees that the product shall be free from material defects and manufacturing faults. Should a defect arise under warranty:

• We will rectify the fault free of charge by repairing or replacing the defective parts or product at our discretion.
• For claims under the 2-year warranty (where applicable), Tooaleta covers all associated costs, including necessary return shipping arranged by us.

Warranty claims are valid only if:

• The product has been installed according to the provided instructions. (Note: Self-installation by the customer is permitted and does not void the warranty, provided instructions are followed. Cutting the electrical cord for installation purposes, where necessary and done safely, does not void the warranty.)
• No unauthorised modifications have been made (e.g., parts removed, replaced with non-genuine parts, or added).
• The defect is not caused by improper installation, misuse, inadequate care or maintenance, limescale build-up, or accidental damage.

In the event a product is discontinued, Tooaleta reserves the right to repair the product, offer a comparable replacement model, or provide a pro-rata refund based on the lesser of the original purchase price or the product's current value.

Repaired or replacement products remain covered by this warranty for the remainder of the original term or for ninety (90) days, whichever period is longer. This warranty is non-transferable and applies only to the original purchaser.

Optional Service Membership (Extended Warranty)

For added peace of mind with our Wash & Dry toilet seats, we offer optional Service Membership plans that extend coverage beyond the standard warranty period:

• 1-Year Membership: Additional 10%* of purchase price. Provides 100% cover for spare parts and labour for one year after standard warranty expiry.
• 3-Year Membership: Additional 20%* of purchase price. Provides 100% cover in year 1, and 75% cover in years 2 & 3 after standard warranty expiry.
• 5-Year Membership: Additional 30%* of purchase price. Provides 100% cover in year 1, 75% cover in years 2 & 3, and 50% cover in years 4 & 5 after standard warranty expiry.

*Prices are approximate and confirmed at time of purchase. Membership comes into effect after the standard manufacturer warranty expires.

Look for these options on the product detail page.

Warranty Documentation

Your order will include a Warranty Information booklet, officially stamped and signed. Please retain this document. If it is missing upon arrival, please contact us immediately.

(The detailed terms within the booklet are consistent with the information provided above.)

4. Returns & Refunds

15-Day Returns Policy

You have the right to return most products within 15 days of receipt for a full refund of the product cost, without needing to provide a reason. To exercise this right:

1. Notify us of your intention to return the item within 15 days of receiving it. You can do this by contacting us via email at info@tooaleta.eu.
2. Return the goods to us within 15 days of your notification. The return postmark date will be considered.

Conditions for Return

• Goods must be returned in their original, undamaged packaging, with all original parts, accessories, and instructions included.
• Hygiene Products: Due to hygiene reasons, bidet seats, toilets, and related sanitaryware may only be returned if they are completely unused and remain in their sealed, original packaging. Items that have been installed or used cannot be returned under this policy unless faulty.
• Exclusions: Ceramic Toilets (Close-coupled, wall-hung, floor-standing) cannot be returned for a refund due to their nature unless they are found to be defective upon delivery (see below) or develop a fault covered by warranty.
• Damaged Goods on Arrival: If goods arrive damaged, you must note this accordingly when signing for the delivery. Failure to do so may affect your eligibility for a refund or replacement for transit damage. Please report any damage to us immediately with photographic evidence.

Return Process & Refunds

• Please request authorisation from us before returning any item. We will provide return instructions and potentially a return authorisation number.
• Return shipping costs are the responsibility of the customer and will not be refunded unless the item is confirmed by us as faulty or sent in error.
• We recommend using a trackable and insured shipping method for returns, as we cannot be held responsible for items lost or damaged during return transit.
• We do not accept returns sent cash-on-delivery (COD) or with unpaid postage.
• Once the returned item is received and inspected, we will process your refund within 15 working days via the original payment method (PayPal, Credit Card refund, or Bank Transfer).

Risk and Title

For consumers, the risk of accidental loss or deterioration of the goods passes to you upon delivery. For business customers (entrepreneurs), risk passes when the shipment is handed over to the carrier.

Delivery Address & Costs

You are responsible for providing a correct and complete delivery address. If additional shipping costs are incurred due to incorrect address details (e.g., re-delivery fees), these costs will be passed on to you.

Unless otherwise specified, standard delivery is "kerbside," meaning the driver will deliver the goods to the nearest accessible point at the roadside of your property.

Product Information Disclaimer

Product information on this website is provided in good faith for guidance only and does not form part of any contract. It is the buyer's responsibility to assess the suitability and completeness of any product, advice, or information provided for their specific needs.

5. Purchase Agreement

A record of your purchase agreement (order details) is retained by Tooaleta. You may request a copy by contacting us in writing at:

Email: info@tooaleta.eu

6. Privacy & Data Protection

Tooaleta is committed to protecting your privacy. We use the personal data you provide solely for the purposes of order processing, account management, technical website administration, providing access to specific information, and communicating with you regarding your enquiries or orders.

Your personal data will not be disclosed to third parties (other than those essential for fulfilling your order, e.g., payment processors, couriers) or used for unrelated purposes without your explicit consent. All Tooaleta employees are bound by confidentiality agreements.

For comprehensive details on how we collect, use, and protect your information, please view our full Privacy Policy.

7. Website Security

This website is protected using SSL (Secure Socket Layer) encryption, a high standard for internet security, to ensure your personal and payment information is transmitted securely during the checkout process.

8. Complaints & Dispute Resolution

Complaints Procedure

We aim to provide excellent service but understand that issues can occasionally arise. We operate an efficient system for handling complaints. Should you have any concerns, please contact us via email or telephone.

We endeavour to acknowledge receipt of your complaint within 5 working days. We will keep you informed about the progress of our investigation and the expected timeframe for resolution.

Governing Law and Jurisdiction

These terms and conditions, and any disputes arising from them or your use of this website, shall be governed by and construed in accordance with Austrian law. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts in Klagenfurt, Austria.

Alternative Dispute Resolution (ADR)

The European Commission provides an online platform for dispute resolution (ODR platform), accessible via: http://ec.europa.eu/consumers/odr.

Please note that Tooaleta does not currently participate in, nor is obligated to participate in, alternative dispute resolution procedures before a consumer arbitration board.

9. Low Price Guarantee

We are committed to offering excellent value. We strive to maintain competitive prices to ensure you receive the best possible deal on our products.

Last Updated: 24 May 2024
Version: 4.2

Legal Disclaimer: The information provided in these Terms of Use is for general guidance purposes only. While we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We reserve the right to amend these terms at any time without prior notice. It is your responsibility to review these terms periodically for changes.