Terms of use

General terms and conditions of online sale are in accordance with Consumer Protection Law, the recommendations of the Chamber and international codes for e-commerce.

1. Terms of payment

2. Postage

3. Guarantee

4. Returns

5. Purchase agreement

6. Personal data

7. Complaints

 1. TERMS OF PAYMENT

PayPal

You can pay for your purchase with your PayPal account. 

PayPal - Credit card payment.

You can pay wit your credit card via Paypal. You do not need Paypal account to make this payment. 

Payment in advance via bank transfer

On your request we can send you invocie with bank information. 

If a legal person orders our products the payment is made after an invoice is issued. The merchandise will be delivered to the legal persons within the agreed time after receiving the payment.

Personal data

Tooaleta GmbH (T00aleta trademark) will use personal data only for technical reasons of administration on the website to provide you access to special information or to communicate with you. The collected personal data will not be given to third party or used anywhere else without your permission.  Employees at T00aleta are obliged to respect your confidential data and are obligated under an agreement of confidentiality.


 

2.  POSTAGE

*The postage is FREE with-in the UK and Ireland  for all purchases up to 3St/20kg/44lbs.
All bidet seats and hand bidets  are considered Small items under 3St/20kg/44lbs.

• Small Item delivery is free of charge.
  Small items up to 3St/20kg/44lbs This includes all Electric and Non-Electric bidet seats and hand bidets
  
  
• Large Item delivery is £31.20 (MAXIMUM)
  Flat rate for Large items applies for items above 3St/20kg/44lbs. This includes all-in-one combinations and toilets.

There are no hidden costs, in the form of  handling, processing and stocking/re-stocking fees.

For private persons and companies residing in the UK VAT is deducted at checkout, which is billed by the delivery company upon import.
For private persons residing in Northern Ireland  and the Republic of Ireland  19% VAT is charged.
For companies registered in Ireland and Northern Ireland  0% VAT is charged. 

All merchandise is sent with-in the European Union, from our distributors located in Germany, Netherlands, Slovenia and Italy.

There are no customs charges for customers within the EU and Northern Ireland.. 
For customers in the United Kingdom (excluding Nortern Ireeland) BREXIT customs conditions now apply, yet we strive to make sure you are charged equal to the amount you see online (with VAT included).

Our reliable logistics partners are DHL Express, TNT Express,  DBSchenker and Kuehne+Nagel. All transport is insured.

Pricing overview:

Delivery time:

Shipping time is listed under every product  and automatically adjusted, depending on stock and your location. If the product does not have listed shipping time, please ask us for it.

With your order you will receive tracking number, to track your order on http://www.dhl.com/en/express/tracking.htmlc ;  www.dpd.com.; https://gls-group.eu/EU/en/parcel-tracking ; http://www.kn-portal.com/faqs/shipment_tracking_help/

To UK 90% of our orders are delivered within 5 working days.

Please be aware that the delivery times shown are approx. delivery times. As we depend on the manufacturer’s delivery time for items not held in stock the delivery times shown can fluctuate due to availability. Thank you for your understanding.

Tip: order on time. We can store your goods for free until the required delivery date (max. 6 months).

Tip: We suggest you made a appointment with your contractor or plumber only after receiving your order. We are not responsible for any delays or potential costs made of customer contractor or plumber.

International delivery

We cannot determine the exact shipping rates for International orders. You may order online & and email us“Email me shipping options to my country.” As soon as we receive your email, we will email you shipping rates available to your country and shipping discounts we can offer you.

 3. GUARANTEE

Warranty & Service membership

Mandatory Manufacturer warranty.

All our products have a mandatory 2 year manufacturer warranty.

Mandatory 2 year warranty applies to United Kingdom & Ireland  and for European countries:

Andorra, Armenia, Austria, Azerbaijan, Belarus, BIH, Bulgaria, Croatia, Cyprus, Czech republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Lithuania, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Swizerland, Ukraine, United Kingdom.

For countries outside of continental Europe only the standard one-year warranty applies.
 

If 2 year mandatory warranty is applied within the warranty rules, T00aleta covers all costs, incuding return shipping.

The scope of this warranty is as follows:

1.  T00aleta guarantees that the product shall be free from material defects and

manufacturing faults for a period of 1 years ("warranty period") calculated from the

date of installation at the end user's premises. Warranty scope:

•            Within the warranty period, a customer service

representative authorised by T00aleta shall rectify any material defects or

manufacturing faults free of charge by repairing or replacing the defective parts.

The end user shall not be entitled to assert more extensive claims against T00aleta on

the basis of this warranty.

2.  Claims can only be made under the warranty if:

•            The product has been installed according to the instructions

•            No modifications have been made to the product; in particular, no parts have

been removed, replaced or added; and

•            The product defect has not been caused by improper installation or use, nor

can it be attributed to inadequate care or maintenance;

NOTE: The product can be installed by the customer itself and it will not void the Warranty. Cutting the cord does not void the warranty!

3.  The warranty is exclusively subject to the substantive law of the country in which

T00aleta has its place of business.

The following T00aleta products are covered by mandatory warranty for a period of one year from the date of purchase by the original end user customer.

In the event a product has been discontinued, T00aleta, at its sole discretion, shall either repair the product, offer to replace it with a comparable product or provide a refund at the lesser of the purchase price or the product's current value.

Repaired or replacement products will continue to be covered by this mandatory warranty for the remainder of the original warranty term or ninety (90) days, whichever is longer.

This mandetory warranty applies only to the original end user customer for the term of the product warranty described herein. This mandetory warranty is non-transferable.

With each product we offer additional warranty / service membership:

Service membership - Additional Warranty Coverage

You can become a member in our service membership program if you purchase our Wash & Dry toilet seats.

Service membership comes into effect after the one-year warranty expires.

• 1-year membership service – extra charge 10%* of the purchase price
• 3-year membership service – extra charge 20%* of the purchase price
• 5-year membership service – extra charge 30%* of the purchase price

*estimated

1-year membership service:

    100% cover of costs for spare parts and manual work.


3-year membership service:

• 100% cover of costs for spare parts and manual work in the first year
• 75% cover of costs for spare parts and manual work in the second and third year

5-year membership service

• 100% cover of costs for spare parts and manual work in the first year
• 75% cover of costs for spare parts and manual work in the second and third year
• 50% cover of costs for spare parts and manual work in the fourth and fifth year

Under product detail: On the right side you can find the extended warranty options

The  Warranty information booklet with an official  company stamp and signature of a legal representative  is included in the package you receive and looks like this:

(Content of the booklet is writen above and can be double checked here )

 If this booklet is missing, please contact us.

Low Price Guarantee 

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy 

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security 

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

4. RETURNS IN 15 DAYS

You can return the product within 15 days without any explanations – no question to ask – in which you can choose to return a product with a full refund of the amount. The customer has the right within 15 days of receipt  to notify the firm and withdraw from the contract, without having to state a reason for its decision.

All notifications submitted in time are valid.

Goods must be returned within 15 days of notice of withdrawal.  We take into account postal seals.

The goods must be sent undamaged and unchanged, with the original packaging.

Send us your request to return the product.

All returns can be carried out only after agreement within seven working days and marked with the approval number.

All returns can be carried out no later than in 15 days after your notification of withdrawal.

The possibility of returning the goods or of withdrawal does not apply in the following cases:

Ceramic Toilets, Close-coupled, wall-hung and floor-standing can not be returned for a refund. In case of a defect customers are eligable for a replacement within the warranty period.

Due to hygienic reasons the goods may not be used.

The goods must be in original packaging, undamaged, with all original parts and instructions. In the case of damaged goods, customer is eligable for a refund only if the customer indicated the condition of the goods accordingly when signing for the delivery.

Unless otherwise specified, the goods shall be delivered against advance payment and by mail. The goods shall be dispatched at the latest seven working days after receipt of the goods at the "Tooaleta" warehouse and after the purchase price plus shipping costs to be paid by the customer have been received by "Tooaleta".

We will refund the purchase price within 15 days via PayPal, direct Credit Card debit or to your bank account.

For more detailed information concerning the return of products please contact us via e-mail. We also offer you to replace your item.

The postage will not be refunded.

All information regarding the time of delivery are not binding unless it is not expressly stipulated by Tooaleta GmbH.

We do not take responsibility for return delivery.

We do not accept shipments with ransom.

If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods shall pass to him as soon as the shipment has been handed over to the person responsible for transportation.

With consumers, the risk of accidental loss and accidental deterioration of the goods in the event of mail-order purchase shall pass to the consumer when the goods are handed over to the consumer.

With respect to the assumption of risk, the terms are identical with those of handover if the customer defaults in accepting the delivery of goods.

The customer assures that he has given the correct and complete delivery address with his order. If additional shipment costs should be incurred on account of incorrect address data, for example if the shipment costs are incurred once more, these costs must be paid by the customer.

Unless otherwise specified, delivery shall be effected free kerbside.

Product Information is prepared and issued in good faith and for guidance only. It does not constitute part of an offer or contract. The buyer or user is responsible to evaluate the accuracy, completeness of any products, advice, services or other information provided.

5. PURCHASE AGREEMENT

The purchase agreement shall be kept at the company; you may receive it upon written request.  Send your request to:

e-mail: info@tooaleta.eu
Tel:+4975413589050
Tel:+41435083130

Tooaleta GmbH
Otto-Lilienthal-Straße 4,
88046 Friedrichshafen
Germany


 

 6. PERSONAL DATA

Tooaleta GmbH will use personal data only for technical reasons of administration on the website to provide you access to special information or to communicate with you. The collected personal data will not be given to third party or used anywhere else without your permission.  Employees at Tooaleta GmbH . are obliged to respect your confidential data and are obligated under an agreement of confidentiality.

 7. COMPLAINTS

The provider must create an efficient system for dealing with complaint and determine a person who will answer phone calls or e-mails in case of customer problems. The procedure for submitting complaints should be available on the website, easy to use and confidential.

The provider must confirm that he received the complaint within 5 working days and notify the customer about the duration of assessment of the complaint and keep the customer informed about the procedure.

Solving disputes

Disputes shall be solved in Germany, Friedrichshafen District Court  and under its law.

Alternative Dispute Resolution

The European Commission will soon provide an online platform for dispute resolutions (ODR platform). Currently, this ODR platform is not operated. The ODR platform will be available through the following link: http://ec.europa.eu/consumers/odr. Please note that we currently do not participate in a procedure for alternative dispute resolution.

Tooaleta GmbH does not take part in dispute settlement proceedings before a consumer arbitration board. Tooaleta GmbH is not obligated to do so either.