Are you a United Kingdom Customer?
Good news: We have simplified post-Brexit shipping. All prices listed on Tooaleta.co.uk already include 20% UK VAT. There are no further import duties, customs clearance fees, or additional charges to be paid upon delivery. The price you see at checkout is the final price you pay.
The information below applies specifically to customers outside of the UK and Ireland.
International Shipping & Export
Logistics for Europe, Channel Islands & Rest of WorldWhile Tooaleta.co.uk is the UK's premier destination for smart bathroom technology, our logistics network extends globally. We successfully ship Japanese toilets, bidet seats, and installation frames to over 50 countries.
This page outlines the costs, customs procedures, and tax implications for customers purchasing for delivery outside of the United Kingdom and Ireland.
Tax, VAT & Customs Duties
Continental Europe (EU)
No Customs Duties. VAT Included.
Because our central logistics hub is located within the EU, we offer seamless Intra-EU shipping.
The price you pay at checkout includes the VAT rate of your destination country (e.g., 19% for Germany, 20% for France). There are no hidden import duties or customs clearance fees to pay upon delivery.
International & Non-EU
Tax Free Shopping (VAT Deducted).
For deliveries to the USA, Switzerland, Norway, Australia, and other non-EU nations, VAT is automatically deducted from your cart at checkout (saving you ~20% on the list price).
*Note: You may be required to pay local import duties/taxes to the courier (FedEx/DHL) upon arrival in your country. These fees are the responsibility of the customer.
International Shipping Rates
| Destination | Small Items (Bidet Seats, Sprays, Accessories) |
Large Items / Pallets (Ceramics, Toilets, Cisterns) |
|---|---|---|
| Continental Europe | FREE | £32.40 |
| Channel Islands (Jersey, Guernsey) |
£16.40 | £75.00 |
| Isle of Man | £16.40 | £75.00 |
| Cyprus & Malta | £16.40 - £28.70 | £75.00 |
| Rest of World / USA | From £16.40 | £175.50 |
International FAQs
Do you ship to my country?
We ship to almost any country globally. If your country is not listed in the "Estimate Shipping" dropdown menu within the Shopping Cart, please contact us immediately for a bespoke shipping quote.
How long does international delivery take?
Continental Europe: 2-5 working days via DPD or GLS.
Rest of World: 5-10 working days via FedEx or DHL Express.
Note: Customs clearance procedures in destination countries (outside the EU) can occasionally cause delays beyond our control.
What payment methods do you accept?
We accept all major Credit/Debit cards (Visa, Mastercard, Amex), PayPal, and Bank Wire Transfers. All transactions are secured with industry-standard encryption.
What is the return policy for international orders?
International orders are eligible for return within 14 days of receipt, provided the items are unused and in original packaging. Please note that return shipping costs are the responsibility of the customer. For full details, please view our Terms of Use.
