1. Scope and Information About Us

1.1. These Terms and Conditions (“Terms”) of MARO GmbH apply to all contracts for the supply of goods which a consumer concludes with us in respect of the goods presented in our online shop at www.tooaleta.co.uk. Tooaleta is a brand of MARO GmbH.

1.2. A consumer within the meaning of these Terms is any person for whom the transaction does not form part of the operation of their business.

1.3. If you purchase as a business customer, our General Terms and Conditions for Business Customers apply instead of these Terms.

1.4. Information about us:

MARO GmbH
Klagenfurter Str. 34
9170 Ferlach
Austria
Company register number (Firmenbuch): FN 597839a
VAT ID: ATU79092045
Email: [email protected]

2. Conclusion of Contract

2.1. The product descriptions in our online shop (including images and drawings) do not constitute binding offers. They serve as an invitation to you to submit a binding offer (invitation to treat).

2.2. You can submit your offer via the integrated online order form. You make your contractual declaration in the course of the ordering process through the following technical steps:

2.2.1. By clicking on a product, you can view the product details. By clicking the “Add to Cart” button, you place the item in your shopping cart. You can view the contents of your shopping cart at any time without obligation by clicking “Cart”, and you can remove products from the cart there. If you wish to purchase the products in your cart, you can continue the ordering process by clicking the “Proceed to Checkout” button.

2.2.2. In the further course of the ordering process, you enter your address details and select the shipping method and the payment method. The payment methods available for your order are displayed during checkout.

2.2.3. In the final step (order review), you receive an overview of the products ordered and can check your details again at any time. Input errors can be corrected by returning to the previous step. You can cancel the ordering process and start again at any time.

2.2.4. By ticking the checkbox “I have read and agree to the Terms and Conditions” and clicking the “Place Order with Obligation to Pay” button, the payment information and the order are transmitted to us. By placing the order, you submit a binding offer for the supply of the goods concerned and confirm that your details are correct.

2.3. We may accept your offer within three working days by sending you an order confirmation in text form (email) or by delivering the goods. The receipt of an automated order acknowledgement merely documents that we have received your order and does not constitute acceptance of your offer.

2.4. Your order and the order data you enter are stored. You will receive an order acknowledgement by email, followed by an order confirmation containing all order details. You can print and save your order and these Terms before completing your order.

2.5. If the goods ordered are permanently unavailable (i.e. not merely subject to a short-term delay) because, despite having placed a timely order, having concluded a purchase contract and having taken appropriate steps with the supplier, we are not supplied through no fault of our own, we are entitled to withdraw from the contract. In this case, you will be informed without delay and any payments already made will be refunded. In the event of delivery delays due to force majeure (e.g. natural disasters, pandemics, strikes, failure of transport routes, war-like events), the delivery date shall be extended accordingly. We will inform you of any delivery delays as soon as possible.

2.6. The relevant electrical specifications are stated on the respective product page or in the product documentation. If you use a product outside the country to which we delivered it, you are responsible for ensuring its compatibility.

2.7. For the online shop at www.tooaleta.co.uk, the contract is concluded in English.

3. Right to Cancel

As a consumer, you have a statutory right to cancel under the applicable rules on distance contracts.

3.1. Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period will expire after fourteen days from the day on which:

• (for a single delivery) you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods;
• (for multiple goods ordered in one order and delivered separately) you, or a third party other than the carrier and indicated by you, acquire physical possession of the last goods;
• (for goods consisting of multiple lots or pieces) you, or a third party other than the carrier and indicated by you, acquire physical possession of the last lot or piece.

3.2. How to cancel

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an email) or by using the model cancellation form at the end of this email; use of the form is not obligatory.. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

Your cancellation must be addressed to:

MARO GmbH
Klagenfurter Str. 34
9170 Ferlach
Austria
Email: [email protected]

3.3. Effects of cancellation and refund

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and in any event not later than 14 days after the day on which we are informed of your decision to cancel this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. This right of retention does not apply if we have offered to collect the goods ourselves.

3.4. Returning the goods

You must send back the goods without undue delay and in any event not later than 14 days from the day on which you inform us of your cancellation. The deadline is met if you send back the goods before the period of 14 days has expired. Please send the goods to our central return address:

Maro Warehouse
Skapinova ulica 23
1000 Ljubljana
Slovenia

3.5. Costs of return

You will have to bear the direct cost of returning the goods. For goods which, by their nature, cannot normally be returned by post, the cost of returning the goods is estimated at a maximum of:

3.6. Loss in value

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

3.7. Exceptions to the right to cancel

You do not have a right to cancel where:

• the goods are made to your specifications or are clearly personalised;
• the goods are delivered sealed and are not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery;
• the goods have, after delivery, according to their nature, become inseparably mixed with other items;
• we have fully performed a service ordered by you, after you gave your express consent to the performance and acknowledged beforehand that you would lose your right to cancel once the contract had been fully performed.

4. Prices and Payment

4.1. The prices shown are purchase prices. Delivery charges are not included in the purchase price and are shown separately before you place your order.

4.2. Delivery addresses in the United Kingdom and the European Union: the prices shown include the applicable VAT. The goods are delivered duty paid; no further import VAT or customs duties are payable by you on delivery.

4.3. Delivery addresses outside the VAT territories of the United Kingdom and the European Union: UK/EU VAT is not charged and is deducted at checkout. Additional customs duties, taxes or fees may be levied in the destination country. These are borne by you.

4.4. No VAT refund: for deliveries to an address within the United Kingdom or the European Union, the total price shown during checkout, including the applicable VAT, is charged. If you subsequently export the goods yourself to another country, we do not offer any subsequent VAT exemption or VAT refund.

4.5. The accepted payment methods are expressly shown in the shop. Card payments may be subject to strong customer authentication (e.g. 3-D Secure). Where payment is taken when you place your order and we do not accept your order, we will refund the amount without undue delay. Where payment by bank transfer has been agreed, the goods are dispatched once payment has been received.

4.6. In the event of late payment, statutory default interest of 4% per annum is payable, plus the reminder and collection costs necessary for the appropriate pursuit of the claim.

5. Delivery and Transfer of Risk

5.1. Delivery is made within the delivery area shown in the shop. Delivery charges are calculated during checkout based on the weight of the goods and the destination.

5.2. Delivery times stated in the shop are estimates. Your statutory rights in the event of late delivery remain unaffected.

5.3. Transfer of risk: where we send the goods, the risk of accidental loss or damage passes to you only when the goods are delivered to you or to a third party designated by you who is not the carrier.

5.4. Inspection on delivery: please check the packaging on delivery. If there is visible transport damage, please note it on the carrier’s delivery receipt and inform us as soon as possible, ideally within 24 hours, with photographs. This helps us to pursue claims against the carrier. It does not affect your statutory rights.

5.5. Installation advice: we recommend that you do not book plumbers, electricians or other tradespeople until you have received the goods and checked them for condition and completeness.

5.6. Returns are to be sent to the central return address stated in section 3.4.

6. Retention of Title

The goods delivered remain our property until the purchase price owed has been paid in full.

7. Warranty, Guarantees and Water Quality

7.1. The statutory warranty provisions apply to consumers, in particular the applicable provisions of the Austrian Consumer Warranty Act (Verbrauchergewährleistungsgesetz – VGG). Mandatory consumer rights under the law of your country of habitual residence, in the United Kingdom in particular the Consumer Rights Act 2015, remain unaffected (see section 10.2).

7.2. Our acceptance of goods returned by you does not constitute an acknowledgement of any warranty claim. The existence of such claims is examined separately, and we will inform you of the result within a reasonable period.

7.4. Note: damage attributable to limescale deposits resulting from unsuitable water quality or a lack of water treatment is, as a consequence of improper use, generally not a defect that was present when the goods were handed over, and does not give rise to statutory warranty or liability claims against us.

7.5. Where a guarantee is provided for individual products, its scope, conditions, duration and any exclusions are governed exclusively by the respective guarantee statement and the applicable guarantee conditions of the respective guarantor. Information on which products are covered by a guarantee, together with the applicable guarantee statement and guarantee conditions, is made available to you in an appropriate manner. Claims under such a guarantee must be asserted in accordance with the procedure set out in the respective guarantee statement against the guarantor named there or the handling office designated there. Your statutory warranty rights against us remain unaffected.

7.6. Optional extended service plans, where offered, are separate contracts governed exclusively by the terms provided at the point of purchase.

8. Returns and Service

8.1. Following a valid cancellation, the goods must be returned to the central return address (section 3.4) no later than 14 days after you inform us of your cancellation. Refunds are made as described in section 3.3.

8.2. For service, repair and maintenance cases, appliances sent in must be handed over in a hygienically clean condition for reasons of health and occupational safety. If this is not the case, we may, after informing you in advance, suspend processing until any necessary cleaning has been carried out. Where you are responsible for the soiling, reasonable cleaning costs notified to you in advance may be charged.

8.3. If our inspection shows that there is no defect covered by the statutory warranty or an applicable guarantee, we will inform you of the expected inspection, repair and return costs before carrying out any further chargeable work. Chargeable services are only carried out with your consent. Mandatory statutory consumer rights remain unaffected.

9. Information on Waste Batteries

Batteries and rechargeable batteries must not be disposed of with household waste. Used batteries may contain substances that can harm the environment or human health if they are not stored or disposed of properly. They also contain valuable raw materials such as iron, zinc, manganese or nickel, which can be recycled. Please return used batteries free of charge to a suitable collection point, for example at shops that sell batteries or at local recycling centres.

The crossed-out wheeled bin symbol means that batteries must not be disposed of with household waste. The following symbols may also appear below it: Pb = battery contains lead, Cd = battery contains cadmium, Hg = battery contains mercury.

10. Governing Law

10.1. All legal relationships between the parties are governed by the laws of the Republic of Austria, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict-of-law rules of private international law.

10.2. For consumers, this choice of law applies only insofar as it does not deprive you of the protection afforded by mandatory provisions of the law of the country in which you have your habitual residence (Art. 6 Rome I Regulation). For consumers resident in the United Kingdom, this includes in particular the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

10.3. Nothing in these Terms affects any right you may have as a consumer to bring proceedings in the courts of the country in which you live.

11. Data Protection

11.1. We process your personal data as described in our Privacy Policy.

11.2. Personal and payment details submitted during checkout are transmitted over an encrypted HTTPS/TLS connection.

Model Cancellation Form