After-sales service

After years of using the shower toilet problems may occur.

We offer full support. You just have to inform us. Our after-sales service is provided for Europe, UK&Ireland. 

After-sales service for Europe, UK&Ireland:

Phone: +448081350068

Every day from 9.00 - 17.00 h

e-mail: service@tooaleta.eu

For Warranty information click here .

For Returns/Refunds click here.

Service Price list

1.Shipping to/from Service Center:
- All products in warranty period are eligible for Free return shipping.
- Products outside of manufacturer warranty the shipping to/from the Service Center: £25 (€20).  

2.Product repair:
- Diagnostics / Troubleshooting –may only be  charged if there is no other service made : £25 (€20)
- Limescale cleansing: £55 (€50)
- Spare Part change*: £25 (€20). 

*This applies for all spare parts.

Service claim form

• * Where did you purchase the item?
  * Date of purchase
• * Claim detail
  * Country
• Company name
  * Category

  Bidet seat Bidet toilet Hand bidet Etc.
• * Model name
  * The model number of Installed unit in field
• Serial no.
  * Product liability

  None Fire Flood Short cirkit Property loss Human damage
• * Urgency

  Normal Urgent Very urgent
  * Request to Tooaleta

  Finding root cause / Providing solution Suppling component as free of charge Product exchange as free of charge Revoke by Maro visit Etc.
• * Description of the detail

Contact information

• * Name
  * Email
• * Phone

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